This section of the Delivery Terms applies only to purchases made on the LA BOTTEGA website at www.labottega.lt .
Once you have placed your order online, we will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery date specified in your order. The estimated delivery date will also appear on the website when you place your order.
Customer can choose between carrier service and mail dropbox service.
By choosing carrier service the customer can expect:
By choosing mail dropbox service the customer can expect:
We do try to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.
You agree to check the delivery advice email and make sure that you will be available to accept delivery of the goods on the delivery date. If you will not be available please request a different date as soon as possible and, in any event, no later than 48 hours before the planned delivery date by speaking to an LA BOTTEGA Online advisor.
The terms and conditions set out in this returns policy apply to all goods purchased from LA BOTTEGA, whether you buy through our website at www.labottega.lt, or over the phone. This returns policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
Where you place an order through LA BOTTEGA you can cancel your order at any time before the goods are despatched to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.
Following payment of the goods (which is when the contract between us is formed), you can cancel your contract up until 14 days after the day on which you receive the goods by notifying us. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund.
Nothing within this returns policy or the general terms and conditions affects your statutory rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction. In such circumstances, we will refund the price of the goods in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item(s) to us.
If you wish to cancel an order or contract, you just need to let us know that you have decided to cancel. You can do this by phone or in writing.
Whether you send your cancellation notice by post, phone or online, the cancellation will take effect on the day it is sent to us.
Where you cancel the contract after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
If the goods have been delivered to you before you decide to cancel your contract, you must return the goods to us without delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.
You agree to return the goods in full, in a resaleable condition and LA BOTTEGA also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by contacting us or alternatively you can speak to an LA BOTTEGA advisor.
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We will refund any delivery costs you have paid.
We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
If you have received the goods and we have not agreed to collect them from you, 14 days after the day on which we receive the goods back from you (or if earlier, the day on which you provide us with evidence that you have sent the goods back to us); or
If you have not received the goods or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.
If you will have some questions please do not hesitate to contact as La Bottega Team.