These are the general terms and conditions which apply to your purchase of goods from La Bottega, whether you buy through our website at www.labottega.lt, over the phone and in store.
La Bottega and the goods supplied through them are provided by La Bottega (referred to here as "we", "us" and "our"). When we refer to "you" and "your" we mean the user of La Bottega and purchaser of goods.
As well as these general terms and conditions, other important legal terms are set out in our Returns Policy. By agreeing to these general terms and conditions you also agree to the returns policy, all of which form part of a legally binding contract between us and you. You should read these general terms and conditions and the returns policy carefully before buying anything from La Bottega.
We reserve the right to change the general terms and conditions and the returns policy at any time. Any changes to the general terms and conditions or the returns policy will be effective for all new orders placed after the change is published on the La Bottega website. You should check the general terms and conditions and returns policy posted on the La Bottega Shop Online website before each order – they may have changed since your last visit.
By using the website (even if you don't buy any goods) you also agree to be bound by these terms and conditions.
We try to make sure that all information on the La Bottega website, including descriptions of our goods and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the La Bottega website as soon as reasonably possible and if we think that such an error has affected your order we will try to let you know.
You should bear in mind that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:
We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.
We have the right at any time to modify or stop providing La Bottega and to stop selling any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of La Bottega.
It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.
Except as set out in paragraph below, acceptance of your order will take place only when we despatch the goods to you. Until we despatch your goods no contract will have been formed between you and us.
In the case of goods that are made to order (such as made to order sofas or worktops) acceptance of your order takes place at the point at which we send out our delivery advice email. Please be aware that different cancellation rights apply to goods that are made to order, see our returns policy for more details.
Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.
We will take payment from your card at the time you place your order. We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).
Unless otherwise stated, all prices shown at La Bottega are inclusive of VAT and other applicable taxes. The prices shown do not include the delivery fee, which will be added to your total order price in accordance with paragraph below. The only exceptions to this are custom-made sofas and worktops, where the delivery fee is included in the price.
Except where otherwise set out in these general terms and conditions, the price payable by you for the goods is the price given by La Bottega at the time you place your order.
In most cases the delivery fee payable by you for your order will be that which is given by La Bottega Shop Online at the time you place your order. The delivery fee can be calculated according to your postcode, the weight, size, nature and value of your goods. For more details on the delivery fees, please see our delivery information.
Whilst we try to ensure that all the prices on La Bottega are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
These are the terms and conditions (the “Delivery Terms”) which apply to the delivery by us to you of goods purchased by you from us either online at www.labottega.lt or in one of our stores (the “home delivery service”). Please click here for specific information about online delivery or store delivery.
The Home Delivery Service is provided by La Bottega (referred to here as “La Bottega”, “we”, “us” and “our”).
We may sub-contract our obligations for the Home Delivery Service to transport service providers of our choice, but we will nevertheless remain responsible for the performance of the Home Delivery Service to you.
We reserve the right to change the Delivery Terms at any time. Any changes to the Delivery Terms will be effective for all new deliveries placed after the change is published on our website. You should check the Delivery Terms posted on the La Bottega website before each new delivery – they may have changed since your last visit.
Delivery will take place at the delivery address specified by you either during the online order process (if you ordered online) or on the sales receipt (if you ordered in store). We ask you to provide us with two telephone numbers so we can contact you easily and advise you of your delivery time.
You are solely responsible for ensuring that we are able to make delivery to the delivery address and that you are available to accept delivery at this address on the delivery date. Please try to inform us as soon as possible if you know that you are not going to be in to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.
On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the goods has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.
Once the goods have been delivered to you (or your representative), you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
If items within the packaging are faulty or damaged (whether before or during delivery), you shall notify La Bottega customer services of such fault or damage using the telephone number stated on the sales receipt (for in store orders) or in our delivery advice email / on our website (for online orders) as soon as possible after delivery.
Any damaged product/package must be retained for inspection at a later date. Should you dispose of any damaged product/package before we have had the opportunity to inspect it, then this could affect any claim for replacement.
Where it is established that we are responsible for damage to a delivered item, we will replace the damaged item or if we are unable to do so, we will reimburse you with the full amount you have paid for the product together with any delivery charges.
We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.
In the event of any unforeseen circumstances (including without limitation lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
If we fail to comply with these Delivery Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Delivery Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
If we are providing Home Delivery Services in your property, we will make good any damage to your property caused by us in the course of our performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that pre-dated our performance of the Home Delivery Services.
We will only supply the Home Delivery Services for domestic and private use. You agree not to use the Home Delivery Services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.
We do not exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
This section of the Delivery Terms applies only to purchases made on the La Bottega website at www.labottega.lt
Once you have placed your order online, we will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery date specified in your order. The estimated delivery date will also appear on the website when you place your order.
We do try to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.
We aim to deliver your order within 14 days of placing your order, depending on stock availability and where you live. We will in any event deliver the goods within 30 days of your order unless otherwise agreed by you and us.
Within 72 hours of placing your order online, we will send you a delivery advice email which will confirm the planned delivery date and specify whether delivery will be made by our 2 man truck delivery team, or by a parcel courier. It will also set out your delivery number. If you have included a mobile telephone number, we will also send you an SMS text message to confirm the delivery date.
You agree to check the delivery advice email and make sure that you will be available to accept delivery of the goods on the delivery date. If you will not be available please request a different date as soon as possible and, in any event, no later than 48 hours before the planned delivery date by speaking to an LABOTTEGA Online advisor.
The terms and conditions set out in this returns policy apply to all goods purchased from La Bottega, whether you buy through our website at www.labottega.lt, or over the phone. This returns policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
Where you place an order through La Bottega you can cancel your order at any time before the goods are despatched to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.
Following payment of the goods (which is when the contract between us is formed), you can cancel your contract up until 14 days after the day on which you receive the goods by notifying us. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises of more than one item which are delivered on separate days, or one product which is delivered in instalments on separate days, you may cancel your contract in respect of all instalments and any or all of the goods up to the end of the day which is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered.
Nothing within this returns policy or the general terms and conditions affects your statutory rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction. In such circumstances, we will refund the price of the goods in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item(s) to us.
If you wish to cancel an order or contract, you just need to let us know that you have decided to cancel. You can do this by phone or in writing.
Whether you send your cancellation notice by post, phone or online, the cancellation will take effect on the day it is sent to us.
Where you cancel the contract after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
If the goods have been delivered to you before you decide to cancel your contract, you must return the goods to us without delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.
You agree to return the goods in full, in a resaleable condition and La Bottega also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by contacting us or alternatively you can speak to an La Bottega advisor.
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We will refund any delivery costs you have paid.
We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
If you have received the goods and we have not agreed to collect them from you, 14 days after the day on which we receive the goods back from you (or if earlier, the day on which you provide us with evidence that you have sent the goods back to us); or
If you have not received the goods or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through La Bottega, provided that we take reasonable care when we deliver the goods to you.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.
We will not be responsible for any delay or failure to comply with these general terms and conditions or the returns policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.
If you breach these general terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the general terms and conditions or returns policy.
In the event that one or more of the terms set out in these general terms and conditions or in the returns policy is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.
This agreement is governed by English law unless you live in Scotland in which case it will be governed by Scots law. Each of us agrees to bring legal actions relating to these general terms and conditions and the returns policy.
If you will have some questions please do not hesitate to contact as La Bottega Team.